Privacy Policy – Unit 444

Effective Date: 19 August 2025
Last Updated: 19 August 2025

Unit 444 (“we”, “our”, “us”) provides trauma and forensic cleaning, biohazard remediation, hoarder cleanup, meth lab decontamination, deceased estate cleaning, sewage cleanup, fire and water restoration, and other emergency cleaning services across Perth and Western Australia.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international best practices such as the EU General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following personal information:

  • Name, phone number, email, and address
  • Service details, incident information, or emergency request details
  • Sensitive information (e.g. health or trauma-related context where necessary)
  • Payment and billing details
  • Insurance information (for claims)
  • Website usage data (cookies, analytics, IP address, device information)

How We Collect Information

We collect information through:

  • Website forms, email, and phone inquiries
  • Direct communication during emergency service calls or site visits
  • Insurance claim documents and related communications
  • Cookies and website analytics (Google Analytics, Meta Pixel, other standard tools)

Why We Collect Information

We collect and use information to:

  • Respond to inquiries and provide service quotes
  • Deliver trauma, biohazard, and emergency cleaning services
  • Process payments and manage accounts
  • Coordinate with insurers, emergency services, and contractors
  • Meet legal and regulatory obligations
  • Improve website performance and user experience

Sharing and Disclosure

We do not sell or rent your information. We only share data when necessary, including with:

  • Insurers and loss adjusters (for claims and documentation)
  • Emergency services (police, ambulance, fire, where legally required)
  • Contractors and specialist cleaning staff (strictly for operational purposes)
  • IT service providers (hosting, email, CRM, analytics)
  • Accounting and bookkeeping services (for financial compliance)
  • Payment processors and banks (to process transactions)
  • Legal and regulatory authorities (if required under law or court order)
  • All third parties are expected to protect your information in line with Australian privacy law.

Data Security and Retention

We take strict security measures to protect your information, including:

  • Encrypted digital storage and password-protected systems
  • Restricted access to sensitive records
  • Secure shredding and disposal of physical documents
  • We retain personal data for 7 years (as required for insurance and legal compliance) and securely destroy it afterwards.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction or updating of your details
  • Request deletion of your personal data (subject to legal/insurance requirements)
  • Make a complaint about our handling of your information
  • Complaints will be handled directly by Unit 444.

Cookies and Tracking

Our website uses cookies and analytics tools (including Google Analytics and Meta Pixel) to monitor performance, understand visitor behaviour, and improve services. You can disable cookies via your browser settings, but some features may not work properly.

International Visitors

Unit 444 primarily serves clients in Western Australia, but international visitors may use our website. By using our site, you consent to your information being transferred and stored securely in Australia.

Insurance and Compliance

Unit 444 is fully insured up to $20 million. We comply with all relevant Australian laws and industry standards for trauma and biohazard cleaning services.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the updated date.

Contact Us

For questions, access requests, or privacy concerns, please contact us:

Unit 444 – Trauma & Biohazard Cleaning Perth
ABN: 43 666 706 510
📍 2/232 Planet Street, Welshpool WA 6106
📞 0421 475 444
✉ admin@unit444.com.au
🌐 unit444.com.au