Faqs

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    Biohazard Cleaning

    What is biohazard cleaning?

    It is the removal and sanitisation of areas contaminated with blood, bodily fluids, sharps, needles and any other dangerous biological materials.

    Is it safe to remain indoors during biohazard cleaning?

    No For health and safety reasons, we advise staying away from the affected area until the cleanup is completed.

    Are your team members trained and certified?

    Yes. All our specialists are IICRC-certified and fully trained for (PPE) usage and safe biohazard management.

    Do you handle biohazard waste disposal in line with regulations?

    Yes! We strictly follow WA government guidelines for the disposal of medical and biological waste.

    Will insurance cover biohazard cleanup costs?

    In many situations especially for trauma, crime scenes or emergencies insurance policies can cover the expenses.

    Sewage Cleanup

    Is sewage overflow a health hazard?
    Yes. It contains harmful bacteria, viruses and gases that can pose serious health risks.
    When should sewage be cleaned up?
    Immediately Delaying cleanup can lead to mould growth, foul odours and damage to your property.
    Do you provide emergency sewage services?
    Yes. Our team is available 24/7 for urgent sewage cleanup all across Perth and WA.
    Can sewage cleanup be through insurance?
    Sometimes yes, especially if the damage is due to a burst pipe, blocked drain or similar event.
    Do you sanitise and remove odours afterwards?

    Yes. We perform thorough disinfection and use antimicrobial treatments to remove any lingering smells.

    Fire & Smoke Damage

    Do you handle cleaning after fire and smoke damage?
    Yes We remove soot, ash and smoke from all affected places and the air.
    Can smoke damaged things be saved?

    In many cases, yes we restore items such as furniture and electronics whenever safe and doable.

    Do you work with fire damage insurance claims?

    Yes. We prepare reports, photographs, and estimates to support your insurance process.

    How long does restoration after fire damage take?

    It will depend on the level in damage most projects are completed in 1 to 5 days.

    Do you remove smoke odours from walls, fabrics and carpets?

    Yes. We use ozone treatment and HEPA filtration systems to fully eradicate smoke smells.

    Water Damage & Flood Restoration

    What typically causes water damage emergencies?

    Common triggers include broken pipes, heavy rain, storm flooding or roof leaks.

    How quickly should floodwater be removed?

    As soon as possible. Waiting even a short time can result in mould growth and property damage.

    Do you provide water extraction and drying services?

    Yes. We use strong pumps, dehumidifiers, and air movers for rapid water removal and drying.

    Is water damage cleanup usually covered by insurance?

    Often yes especially if the cause was sudden and is in your policy’s terms.

    Can you stop mould from forming after water damage?

    Yes. We apply anti-mould treatments and carefully check moisture to prevent future growth.

    Contents Restoration

    What types of items can be restored after a disaster?

    We recover and restore items such as furniture, electronics, clothing, documents and keepsakes.

    Is this service included in insurance coverage?

    Frequently, yes. We also work with creating detailed inventory and recovery documentation.

    Can items be restored off-site?

    Yes. We offer secure item pickup, restoration and delivery once they’re ready.

    Are restored items completely sanitised?

    Yes. Everything is cleaned, deodorised and returned in safe, usable condition.

    Do you handle document and photograph restoration?

    Yes. We offer gentle drying and specialised restoration for books, papers and photographs.

    Workplace & Site Cleaning

    Do you clean industrial and construction sites?

    Yes. We service warehouses, factories, construction area and large public spaces.

    Are your services compliant with WHS standards?

    Yes. Every project is done according to strict Work Health and Safety requirements.

    Do you provide cleaning outside of normal hours?

    Yes. We offer flexible schedule, including evenings, weekends and public holidays.

    Can you work with government or facility management teams?

    Yes. We partner with councils, government and property managers.

    Do you provide compliance documentation?

    Yes. We supply risk assessments, safety documentation and detailed service reports when needed.

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