A traumatic incident happened to a Perth property owner. The tenant had a known psychological condition (hoarding disorder), which made it very unhygienic to remove the accumulated items from his house. The Perth home that was on rent for years had become such a hazardous, unhygienic, and barely habitable environment. All rooms were stuffed with clutter. Walls and floors were covered with dirt. Smells had penetrated the walls, subfloor, carpet, and furniture.
The landlord knew that this would not be a job for a regular cleaner. He called Unit444 for highly skilled hoarder cleaning personnel who were well-equipped, knowledgeable of health and safety regulations, and had the emotional intelligence to manage such a delicate situation with discretion. The case study guides you through the entire procedure, from the initial call to the final handover.
The Unit444 Hoarder Cleaning Services
Unit444 uses a systematic and step-by-step methodology for every cleaning job. Trained technicians perform each stage with professional equipment and approved cleaning products. Each project starts with a thorough assessment and finishes when the client is happy. Here are the steps for the Perth property’s restoration.
Initial Assessment and Site Safety Check
The landlord asked this when he contacted us and asked for hoarder cleaning services. The Unit444 team answered, settled the cost, and organised an immediate site visit. Skilled equipment operators carried out a comprehensive assessment before any cleaning work. The assessment was for all affected rooms, surfaces and storage areas, floors, walls and ceilings, volume and type of items to be removed, health hazards, e.g., mold and biohazard materials, and source of persistent odors.
Based on the above findings, a customised restoration plan was developed. The landlord was kept informed throughout the process and was not required to be on-site during the cleaning. In a situation that was already stressful, reassurance was very beneficial.
PPE Setup and Area Containment
The team from Unit444 wore all their personal protective equipment, such as gloves, masks, protective suits, and eye protection, before touching anything. Contaminated areas were thoroughly sealed to prevent cross-contamination with uncontaminated areas on the property. It ensures safety for the crew, helps protect the overall property environment, and ensures responsible handling of hazardous materials throughout the process.
Clutter Removal and Safe Waste Disposal
The team put safety measures in place and started to remove the accumulated items. It involved meticulously sorting through property, discarding what was useless, and disposing of waste professionally and safely.
Contaminated materials such as dirty fabrics, broken furniture, and decaying organic matter were wrapped and picked up for disposal. This is the time when both physical effort and emotional care are required. Hoarding is a sensitive situation, and each person involved in the problem, including the landlord, the previous tenants, and the family, deserves to be treated with respect and professionalism.
Deep Cleaning and Sanitisation
The deep clean was carried out following the clearance of the property. All surfaces were cleaned and disinfected, including floors, walls, skirting boards, windows, fixtures, and built-in cabinetry. A high standard of products and equipment was used throughout the cleaning process.
A specialist hoarder cleaner recognises the hidden contamination that would not normally be found or noticed in a typical home cleaning. Recognising invisible contamination made specialist hoarder cleaning different from normal home cleaning. Once waste is cleared out of surfaces, bacteria, mold spores, and pathogens can remain. We provide training to Unit444 technicians to recognise these hidden risks and treat the property appropriately, putting it back to a hygienic level.
Odour Treatment and Deodorising Step
One of the biggest problems that can occur in a property being restored by a hoarder is embedded odors. The smell had deeply penetrated the carpet, subfloor, walls, and furniture in the property.
Unit444 cleaners used professional deodorising treatments and air quality equipment specially designed to neutralize odors. The outcome was a truly fresher indoor environment, which is vital whether the property is being let to a new tenant or put up for sale.
The Final Inspection and Client Handover
Once cleaning, sanitisation and odour treatment were finished, the team carried out a detailed final inspection. Every clean area was examined in accordance with the standard cleaning protocol. The landlord was provided with a concise report of all work done, and he was requested to personally visit the premises.
The results were very good. The landlord appreciated the speed, professionalism and sensitivity of the entire process. It was clean, safe, and ready for its next phase.
Frequently Asked Questions
Would it be possible to hire a normal house cleaner for a hoarder’s home?
No, most cleaners are not trained in biohazard, heavy item removal, or the emotional aspects of hoarding situations. Always a specialist team is the safer and better choice.
How many hours does it take?
This will be based on the size of the property and the amount of hoarding. A moderately affected single room may only require one day, while a severely hoarded multi-room home may require several days. Unit444 gives a time frame as part of the initial assessment.
Is hoarder’s cleaning covered by insurance?
Sometimes. The landlord/building insurance may cover costs of contamination or damage. Please contact your insurer first Unit444 will be able to provide supporting documents for claims if necessary.
When you’re ready to restore your property, you can contact Unit444 Professional Cleaners.
No matter if you’re a landlord or property manager or a family member looking to lend a property, there’s no place like Unit444 to do things the right way. Each job is finished with utmost care and a sincere effort to make the home safe and habitable again.
Give them a call today at Unit444 to ask for hoarder cleaning services, and receive a free quote without any obligations.
Visit: https://unit444.com.au